LAZARUS AT LARGE
SPECIAL REPORT
Looking Offshore
Outsourced UCSF notes highlight privacy risk
How one offshore worker sent tremor through medical system
David Lazarus
Sunday, March 28, 2004
http://www.sfgate.com/cgi-bin/article.cgi?file=/c/a/2004/03/28/MNGFS3080R264.DTL
Looking Offshore
In an ongoing Chronicle series on the ramifications of shifting U.S. jobs and services overseas, this installment focuses on the threat to individual privacy when companies sendsensitive financial and personal data offshore. Read the complete series atwww.sfgate.com/business/
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Lubna Baloch sat in her office in the sprawling Pakistani commercial center of Karachi and gazed at the e-mail she'd composed. She tried to imagine the reaction half a world away when the people at UC San Francisco Medical Center saw what she'd written.
The famous U.S. hospital would have to take her seriously, Baloch knew, when it realized she was prepared to post its confidential patient records on the Internet. That is, unless UCSF helped her get the money she was owed from the mysterious Tom Spires, her link in a long chain of medical transcription subcontractors.
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